Protecting your private information is our priority. This Statement of Privacy applies to The Connector Hub Web Application and Hidden Valley Software, LLC, and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Hidden Valley Software, LLC include https://connectorfb.hiddenvalleysoftware.com and The Connector Hub.
The Connector Hub application is a middleware application. This means that The Connector Hub serves as an integration application that sits in the middle of two other applications for the purpose of facilitating communication between the two applications. By using The Connector Hub application, you consent to the data practices described in this statement.
Collection of your Personal Information
Through your use of our website/applications, we may collect personal information, including:
- Identifiers: contact information including your first and last name, email address, username, phone number, and home (postal) address, social security number, state identification number, driver’s license number, passport number, telephone number, fax number, insurance policy number(s), bank account number(s), credit/debit card number(s).
- Professional or employment-related information: your company, job title, employment status, education.
- Commercial information: records of products or services purchased, obtained, or considered, or other purchasing or consuming records or behaviors.
- Publicly available information about you collected from third parties, e.g. postal service information for shipping address verification, records of real estate ownership or personal property.
- Internet or other electronic network activity information, including analytical data e.g., pages and products viewed, ads clicked on, emails from us that you opened, browser, operating system ("OS"), Internet Protocol ("IP") address and device information, and any data collected by cookies. (See Sample Policies for cookies related language if in use) When using apps, we often gather information about your mobile device, referring/exit pages and URLs, domain names, landing pages, and other information. When you access our Services by or through a mobile device, we may receive or collect and store a unique identification number associated with your device, mobile carrier, device type and manufacturer, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates or similar information regarding the location of your mobile device.
- Protected personal information, including age, ethnicity, religion/creed, marital status, physical illness, disabilities, gender, veteran status.
We do not collect any personal information about you unless you voluntarily provide it to us or the merchant who shares your information with us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) sending us an email message; (c) signing into Clover from the Connector for FastBound application. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We may also gather personal or non-personal information in the future.
Use of your Personal Information
Hidden Valley Software, LLC collects and uses your personal information to operate and deliver the services you have requested.
Your personal information may be processed for the following purposes:
- Compliance: to fulfill obligations provided by law and regulations.
- Account registration: to create an account with us.
- Customer services: to provide you with a response to your questions (e.g., concerning products and services).
- Fulfilling Services: to provide the services pursuant to our agreement with you.
- Marketing: to send marketing communications, e.g., news relating to our business, events, new products and services, and updates/news on existing products and services, or, to conduct market research.
Sharing Information with Third Parties
Hidden Valley Software, LLC does not sell, rent, or lease its customer lists to third parties.
Hidden Valley Software, LLC may share data with trusted partners to help perform statistical analysis, send you email, or provide customer support. All such third parties are prohibited from using your personal information except to provide these services to Hidden Valley Software, LLC, and they are required to maintain the confidentiality of your information.
Hidden Valley Software, LLC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Hidden Valley Software, LLC or the site; (b) protect and defend the rights or property of Hidden Valley Software, LLC; and/or (c) act under exigent circumstances to protect the personal safety of users of Connector for FastBound, or the public.
Managing the Processing of your Personal Information
Residents of California have the following rights under the California Consumer Privacy Act (CCPA) related to data collected in the past twelve months:
- to request disclosure of the categories and specific pieces of your personal information collected,
- to request deletion of your personal information that has been collected (with exceptions),
- to request disclosure of the categories of personal information collected; the categories of sources from which the personal information is collected; the business or commercial purpose for collecting or selling personal information; the categories of third parties with whom the personal information is disclosed; and the specific pieces of personal information collected,
- to request disclosure of the categories of your personal information sold and the categories of third parties to whom your personal information was sold, by category or categories of personal information for each third party to whom your personal information was sold; and the categories of your personal information disclosed for a business purpose,
- to opt out of the sale of your personal information and,
- nondiscrimination should you exercise your rights under the CCPA.
Data Retention Period
Your personal information will be retained:
- for contractual purposes: for the entire duration of your use of our Services and following the withdrawal of your registration, for the period necessary for the purposes of the (i) establishment, exercise, or defense of legal claims and keeping accounting records of Company, and (ii) fulfilment of legal obligations applicable to us. Note that statute of limitations and other applicable laws may vary by jurisdiction.
- for sending newsletters, advertising material, and other communications on new products/services and updates/news on existing products/services, and for carrying out surveys, including on customer satisfaction: for 24 months from their collection, unless it is necessary by law to keep them longer.
The information will be deleted or rendered anonymous at the end of the periods identified above.
Disclosure and Sale of Personal Information
Hidden Valley Software, LLC will never sell, rent or lease personal information for monetary or other valuable consideration.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete your personal information from our records; and
- Direct and service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by lay;
- Comply with the California Electronics Communications Privacy Act;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
- Comply with an existing legal obligation; or
- Otherwise use your personal information internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
Hidden Valley Software, LLC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this application.
Disconnecting you Connector for FastBound Account from Third Party Websites
You will be able to connect your Connector for FastBound account to third party accounts. By connecting your Connector for FastBound account to FastBound and Clover, you acknowledge and agree that you are consenting to the collection of certain personal information for the purpose of sending application communication. You may disconnect your Connector for FastBound account at any time by visiting https://connectorfb.hiddenvalleysoftware,com and deleting the account(s).
Email Communications
From time to time, Hidden Valley Software, LLC may contact you via email for the purpose of providing announcements, alerts, confirmations, and/or other general communication.
External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
Changes to this Statement
Hidden Valley Software, LLC reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our application, and/or by updating any privacy information. Your continued use of the application and/or service available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that policy.
Contact Information
Hidden Valley Software, LLC welcomes your questions or comments regarding this Statement of Privacy. If you believe that Hidden Valley Software, LLC has not adhered to this Statement, please contact Hidden Valley Software, LLC at:
Effective as of February 23, 2021